When it comes to advocacy, we bring more than just about anybody. More experience. More depth. More measurement. More creativity. More flexibility. Our 15+ years of experience working with consumer, employee and customer advocates has honed a particular brand of advocacy focused on accelerating revenue and improving how a company does what it does.
The relationship you have with your customers is more important than ever and directly impacts loyalty, word of mouth and ultimately success.
We harness, cultivate and direct customer advocacy that leads to measurable business outcomes by:
Everyone gets excited when they first talk about customer advocacy. I mean, who doesn’t want customers to be their champion? They have grand visions of what it could be and believe it can be a catalyst for great things. And it can – and if done right generates tremendous sustainable business value -- although it’s not uncommon for enthusiasm to quickly fade when immediate results do not emerge. The reality is that every company has powerful customer advocates that can be a game-changer but building successful and scalable advocacy is a process that starts with a solid foundation and is focused on specific measurable outcomes.
Achieving world-class user adoption is within the grasp of every company that really wants it. If your organization is struggling with user adoption, we share five things you can start doing today to begin moving in the right direction.