By mapping your advocacy program to tangible business outcomes, we give you the tools to continue improving.
We translate individual NPS into advocate identification and opportunities to save client relationships.
We convert Customer Advisory Board feedback into product insight, marketing and customer service insight.
We transform anecdotal customer stories into sales and marketing content your teams can share.
While most customer advocacy programs focus on one piece of the equation, Seventh Echo brings them all together to deliver outcomes driven customer advocacy.
Start approaching customer advocacy as an important business driver. Start measuring advocacy against meaningful, tangible business outcomes. Start using a measurement tool that ties activity to outcomes, and wrings out the fluff and soft metrics that don't tell you much. Start using the Customer Advocacy Index.
We can build the foundation for a Customer Advocacy growth engine, set you up for success and help you drive the program. Or we can simply hand you the keys to manage. Whatever works for you, works for us.
Customer Advocacy is important for all companies, but especially so for companies that need to address specific challenges:
Every company hits a revenue plateau at some point, whether it’s at $5 million, $15 million or $50 million. We help you tap into your current customer base to help fuel growth faster, less expensively and more profitably than simply focusing on net new logos.
We help VC-backed companies put the pedal to the metal by harnessing the growth opportunities within their current customer base, creating a powerful Customer Advisory Board, creating a case study library and driving referrals and recommendations.
Replacing lost revenue is not only expensive and time-consuming but also a signal of potentially larger business issues. We help reduce churn and build customer loyalty to not only keep revenue but grow it.
Customers are more demanding and have more options than ever, meaning you need to constantly up your game. This means not only keeping a pulse on customer satisfaction, but also getting a steady stream of insights and feedback from them to inform and shape what and how you go to market.
Learn how to build a sustainable customer growth engine.