Contact Us
The Rule of Seven

customers + employees

Great experiences create great advocates

Companies that nurture customer advocates outperform competitors by 85% in sales growth.

Customer advocates have never been more important.

We create great customer and employee experiences that lead to great advocates

Stronger relationships.

Compelling stories.

References, referrals, and recommendations.

Feedback loops to improve customer and employee experiences.

Tap into the Hidden Value of Your Customers and Employees

Powerful, Scalable & Measurable Advocacy.

Discover your best advocates, nurture and strengthen those relationships, and harness their stories to fuel growth.

What Grade Do You Give Your Customer Advocacy?

Icon flexible

Create an Amazing Journey

Icon comprehensive

Identify Advocates + Share Their Stories

Icon strategic

Grow Customer Footprint + Attract The Right Talent

“With an eye on both our business strategy and customer needs, Seventh Echo not only helped our customers but also strengthened our customer relationships and improved our Net Promoter Score.”

Pam Boiros, Chief Marketing Officer / meQuilibrium

Smarter Marketing

"Customer advocates are far more loyal and profitable than non-advocates." (Forrester)

Faster Sales

“Fully engaged” customers deliver a 23% premium over average customers in share of wallet, profitability, revenue, and relationship growth. Only 13% of B2B customers are fully engaged.

Game Changing Innovation

Brand advocates are 83% more likely to share the information your leadership, your product teams and your prospects need.

Shareworthy Experience

91% of customers in advocacy programs felt more valued as a customer and 96% are willing to share their experiences. (Gartner)

Tap into your biggest competitive advantage today.

Learn how to harness your customer and employee stories to fuel revenue growth.

Contact Us

16x

Cost to bring a new customer up to the same level as a current one

58%

Companies who don't know who their brand advocates are

5x

Value of advocates vs. average customers. They spend more and purchase more frequently.

Subscribe to news and updates from Seventh Echo.

Latest Blog Posts

Empty office

Three Reasons A Customer Advisory Board Is More Important Than Ever

While it’s always been a smart move to convene a “customer board of directors,” the reality for many companies today is that they simply will not succeed without active help and direction from their customers, elevating the Customer Advisory Board from simply a nice-to-have convenience to mission-critical status.

Silver linings

Silver Linings: Why NOW is the right time to get your customer stories straight

Amid all of the chaos, uncertainty, and anxiety, take this time to develop the toolkit that will provide a competitive advantage and help jump-start revenue growth.

Miss the target

5 Reasons Your Customer Advocacy is Failing

Everyone gets excited when they first talk about customer advocacy. I mean, who doesn’t want customers to be their champion? They have grand visions of what it could be and believe it can be a catalyst for great things. And it can – and if done right generates tremendous sustainable business value -- although it’s not uncommon for enthusiasm to quickly fade when immediate results do not emerge. The reality is that every company has powerful customer advocates that can be a game-changer but building successful and scalable advocacy is a process that starts with a solid foundation and is focused on specific measurable outcomes.

All Blog Posts

How Are We Different?

Find Out

© 2024 Seventh Echo